Schedule > User Research

Today, we’re going to be talking about user research using qualitative methods. While there are many different methods for conducting user research, we will be focusing on two:

1. Interviews
2. Contextual Inquiry

To get a little background on these topics, please read the articles/guides (below). While reading, consider the following questions:

• What are the benefits of interviewing users in context?
• What are some characteristics of effective interview questions?

Slides

• Intro to User Research

Lecture Video(s)

• Lecture 8 (46:18)

Readings

Required

• . Contextual Inquiries. Interaction Design Foundation.
• . How to Conduct User Interviews. Interaction Design Foundation.

Optional

The following readings are recommended for additional context:

• Dell, Nicola. Qualitative Interviews.
  Provides some additional strategies for conducting interviews generally